Privacy Policy

Last Updated:

Introduction

This Privacy Policy describes how Renin Piping Products ("we," "us," or "our") collects, uses, stores, and protects your personal information when you visit our website, request quotations, or communicate with us through any channel. By using our services, submitting inquiries, or engaging with us, you agree to the practices outlined in this Privacy Policy.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in compliance with applicable data protection laws.

Information We Collect

We may collect the following types of information:

Personal Information

• Contact Information: Your name, company name, email address, phone number, WhatsApp number, and mailing address
• Professional Information: Job title, department, company type, and industry sector
• Project Details: Technical specifications, material grades, quantities, delivery schedules, and other project-specific requirements provided for quotation or order fulfillment
• Communications: Content of emails, phone calls, WhatsApp messages, and other correspondence related to your inquiries, orders, and business transactions
• Payment Information: Banking details, tax identification numbers, and other financial information necessary for processing orders (handled securely through our payment processors)

Automatically Collected Information

• Website Usage Data: IP address, browser type and version, device information, operating system, pages accessed, time and date of visits, referring websites, and clickstream data
• Cookies: We may use cookies and similar tracking technologies to enhance your browsing experience (see our Cookie Policy below)

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To respond to your inquiries, provide quotations, process orders, arrange manufacturing, and manage deliveries
• Customer Service: To communicate with you about your orders, answer questions, provide technical support, and resolve any issues
• Documentation: To share technical documentation, material test certificates, quality certifications, and contractual updates
• Marketing Communications: To send promotional materials, product updates, industry news, and special offers (only if you have explicitly opted in via our consent checkboxes)
• Business Improvement: To improve our website, products, services, customer support processes, and overall user experience
• Legal Compliance: To comply with legal obligations, enforce contractual agreements, protect our rights, and respond to legal processes
• Analytics: To analyze usage patterns, understand customer needs, and make data-driven business decisions

Legal Basis for Processing (GDPR Compliance)

For users in the European Union and other regions with similar regulations, we process your personal data based on:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you
• Consent: You have given explicit consent for specific processing activities (e.g., marketing communications)
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and fraud prevention
• Legal Obligation: Processing is required to comply with legal or regulatory requirements

Data Sharing and Disclosure

We may share your information with trusted third parties in the following circumstances:

Service Providers

• Logistics Partners: Shipping companies, freight forwarders, and customs brokers to facilitate product delivery
• Inspection Agencies: Third-party quality inspection and certification bodies (TÜV, Lloyd's, DNV, etc.)
• Financial Institutions: Banks and payment processors for secure transaction processing
• IT Service Providers: Web hosting, email services, and cloud storage providers

All third-party service providers are contractually required to handle data securely and use it only for the agreed purposes. They are not permitted to use your personal information for their own marketing purposes.

Legal Requirements

We may disclose your information if legally required by:

• Government authorities, regulators, or law enforcement agencies
• Court orders, subpoenas, or other legal processes
• Situations where disclosure is necessary to protect our rights, property, or safety, or that of our customers or others

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We take the security of your personal information seriously and implement appropriate administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your data.

Our security measures include:

• Secure encrypted connections (SSL/TLS) for data transmission
• Restricted access to personal data on a need-to-know basis
• Regular security assessments and updates
• Employee training on data protection and confidentiality
• Secure backup and disaster recovery procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

• Customer Data: For the duration of our business relationship and for a reasonable period thereafter for potential future business
• Order Records: For up to 7 years to comply with tax, accounting, and legal requirements
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: Typically 24-36 months

After the retention period expires, we will securely delete or anonymize your personal information.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restriction: Request limitation on how we process your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for marketing communications or other consent-based processing

To exercise any of these rights, please contact us at contact@reninpipingproducts.shop or call +91 99298 84100. We will respond to your request within 30 days.

International Data Transfers

As an international exporter, we may transfer your personal data outside India to facilitate international shipments, quality certifications, and business operations. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent regulatory bodies
• Other appropriate safeguards as required by applicable laws

Marketing Communications

We will only send you marketing communications (promotional emails, WhatsApp messages, newsletters) if you have explicitly opted in by checking the relevant consent boxes on our website or contact forms.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to marketing WhatsApp messages
• Contacting us directly at contact@reninpipingproducts.shop

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages (order confirmations, shipping updates, technical support, etc.).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to track visitors across websites for marketing purposes (only with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take appropriate steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised effective date at the top.

We encourage you to review this Privacy Policy regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised Privacy Policy. For material changes, we may provide additional notice through email or prominent website announcements.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: