Refund & Cancellation Policy

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1. Introduction

This Refund and Cancellation Policy outlines the terms and conditions under which Renin Piping Products accepts order cancellations, processes refunds, and handles product returns. This policy applies to all products and services offered by Renin Piping Products.

We understand that business circumstances may change, and we strive to accommodate our customers' needs while protecting our operational interests. Please read this policy carefully before placing an order.

2. Order Cancellation

2.1 Cancellation Window

Within 48 Hours of Order Confirmation:

• Orders can be cancelled without penalty within 48 hours of written order confirmation, provided that manufacturing or material procurement has not commenced
• Cancellation requests must be submitted in writing via email to contact@reninpipingproducts.shop
• A cancellation confirmation will be issued by our commercial team within one business day
• If advance payment has been made, a full refund will be processed as per Section 3 below

2.2 Cancellation After 48 Hours

After 48 Hours of Order Confirmation:

• Cancellations requested after 48 hours are subject to assessment of costs incurred by the Company
• Recoverable costs may include:
  • Raw material procurement costs (if materials have been ordered or received)
  • Manufacturing costs for work already performed
  • Third-party inspection or testing fees (if services have been engaged)
  • Special tooling or equipment costs (for custom orders)
  • Administrative and documentation costs
• Typically, cancellation charges range from 10% to 50% of the order value, depending on the stage of production
• The Company will provide a detailed breakdown of incurred costs upon request

2.3 Non-Cancellable Orders

The following types of orders cannot be cancelled once manufacturing has commenced:

• Custom-Engineered Products: Products manufactured to customer-specific designs or non-standard specifications
• Special Alloy Orders: Products made from special materials (e.g., exotic alloys, duplex, super duplex, nickel alloys) where materials have been procured specifically for the order
• Third-Party Inspected Products: Orders where third-party inspection has been scheduled or completed
• Shipped Orders: Products that have already been dispatched from our facility

For such orders, the Company will work with the customer to find alternative solutions, such as modified delivery schedules or partial shipments.

2.4 Cancellation Procedure

To request order cancellation, please follow these steps:

1. Send a written cancellation request via email to contact@reninpipingproducts.shop
2. Include the following information:
   • Customer name and company details
   • Purchase Order number and date
   • Reason for cancellation
   • Contact person and phone number
3. Our commercial team will review the request and respond within one business day
4. If the cancellation is approved, a cancellation confirmation and refund details (if applicable) will be provided
5. If the cancellation is not approved or subject to charges, we will provide a detailed explanation and cost breakdown

3. Refund Policy

3.1 Refund Eligibility

Refunds may be issued in the following circumstances:

• Approved Cancellations: Orders cancelled within the permissible window (see Section 2.1)
• Company Non-Performance: If Renin Piping Products is unable to fulfill the order due to unforeseen circumstances
• Material Non-Conformity: Products that do not meet agreed specifications and cannot be rectified (see Section 4)
• Duplicate Payment: In case of accidental duplicate payment by the customer
• Overpayment: If the customer has paid more than the invoiced amount

3.2 Refund Processing

• Processing Time: Approved refunds will be processed within 10-15 business days from the date of approval
• Refund Method: Refunds will be issued via the original payment method (bank transfer, credit to LC, etc.)
• International Transfers: For international customers, bank transfer charges may be deducted from the refund amount
• Partial Refunds: In case of late cancellations, the refund amount will be the order value minus applicable cancellation charges
• Notification: Customers will be notified via email when the refund has been processed, along with transaction details

3.3 Non-Refundable Items

The following items and charges are non-refundable:

• Inspection Fees: Third-party inspection or testing fees once services have been rendered
• Documentation Charges: Costs for special certifications, attestations, or legalization that have been completed
• Shipping Costs: Freight, courier, or logistics charges for delivered shipments (unless product is defective)
• Bank Charges: LC opening charges, confirmation charges, or bank fees paid by the customer
• Custom Tooling: Special tools or equipment manufactured specifically for the order

4. Returns and Replacements

4.1 Return Eligibility

Products may be returned for refund or replacement in the following cases:

• Manufacturing Defects: Products with material or workmanship defects discovered within the warranty period
• Non-Conformity: Products that do not meet agreed technical specifications or standards
• Damage in Transit: Products damaged during shipping (must be reported within 7 days of receipt with photographic evidence)
• Incorrect Shipment: Wrong products or quantities shipped due to company error

4.2 Return Procedure

To initiate a return, please follow these steps:

1. Notify Within Timeframe:
   • Visible defects or damage: Within 7 days of receipt
   • Hidden defects: Within 30 days of receipt
   • Warranty claims: Within warranty period (typically 12 months from delivery)
2. Submit Documentation:
   • Detailed description of the issue
   • Photographs or videos clearly showing the defect or non-conformity
   • Dimensional inspection report (if applicable)
   • Third-party inspection certificate (if available)
   • Original invoice and delivery documents
3. Claim Assessment:
   • Our technical team will review the claim within 3-5 business days
   • Additional information or samples may be requested
   • Third-party inspection may be arranged if needed (cost borne by the party at fault)
4. Resolution:
   • If the claim is approved, we will offer one of the following solutions:
     • Replacement: New products manufactured and shipped at no additional cost
     • Repair: Defective products repaired to meet specifications (if feasible)
     • Credit Note: Commercial credit for use on future orders
     • Refund: Full or partial refund depending on the nature and extent of the issue
   • The resolution method will be at the Company's discretion, in consultation with the customer

4.3 Return Conditions

For returns to be accepted, the following conditions must be met:

• Products must be unused and in their original condition
• Original packaging, protective caps/plugs, and bundling must be intact
• Products must be accompanied by original delivery documentation and MTCs
• Products must not have been modified, machined, or processed by the customer
• Products must not have been exposed to corrosive environments or improper storage

4.4 Non-Returnable Items

The following items cannot be returned:

• Products manufactured to customer-specific designs or specifications
• Products made from special or exotic materials procured specifically for the order
• Products that have been used, installed, or put into service
• Products damaged due to improper handling, storage, or transportation by the customer
• Products modified or processed by the customer or third parties

5. Shipping Costs for Returns

5.1 Company's Responsibility

If the return is due to Company error, defect, or non-conformity:

• Renin Piping Products will arrange and pay for return shipping
• Replacement products will be shipped at no cost to the customer
• Original shipping costs may be refunded if applicable

5.2 Customer's Responsibility

If the return is due to customer error, change of mind, or other customer-related reasons:

• Customer is responsible for return shipping costs
• Products must be properly packaged to prevent damage during return transit
• Risk of damage or loss during return shipping is borne by the customer

6. Warranty Claims

Products are covered by our standard warranty as outlined in our Terms and Conditions. Warranty claims are subject to the following:

• Warranty period: 12 months from delivery date or 6 months from installation, whichever is earlier
• Warranty covers manufacturing defects and material non-conformity only
• Warranty does not cover normal wear and tear, improper installation, misuse, or damage
• Warranty claims must be submitted with supporting documentation
• Approved warranty claims will be resolved by repair or replacement at Company's discretion

7. Special Circumstances

7.1 Force Majeure

In case of Force Majeure events (natural disasters, war, pandemics, government restrictions, etc.) affecting order fulfillment:

• Both parties will work in good faith to find alternative solutions
• If the Force Majeure event continues for more than 90 days, either party may request order cancellation
• Refunds will be processed for advance payments after deducting committed costs

7.2 Mutual Agreement

In exceptional circumstances, cancellation, refund, or return terms different from this policy may be agreed upon by mutual written consent between Renin Piping Products and the customer.

8. Contact for Support

To initiate a cancellation, refund request, or product return, please contact our customer service team:

Required Information for Claims

When contacting us, please provide the following information for faster processing:

• Customer name and company details
• Purchase Order number and date
• Invoice number and date
• Product details (item code, description, quantity)
• Detailed description of the issue or reason for cancellation/return
• Supporting documentation (inspection reports, photographs, etc.)
• Preferred resolution method

9. Policy Updates

Renin Piping Products reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.

For orders placed before policy updates, the policy in effect at the time of order placement will apply.